TERMS & CONDITIONS
Please note : Status Update 05.05.21 - Due to volume of orders, we are experiencing some delays via our courier partner DPD. You will receive an order confirmation from us, a fulfilment e-mail and courier tracking when your shipment has been picked up and ready for delivery.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Making A Purchase
Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to complete your details that are required to enable us to complete the order.
We accept all debit, credit and American Express cards. We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure.
1.0 When confirmation of order is received, this is to indicate that we have received your order. This is deemed as an 'Offer to Buy' and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or refund. Orders can be split shipped subject to the order value at our discretion.
1.1 Changes to any orders placed will only be accepted by email and are subject to terms and conditions. Please email firstname.lastname@example.org and once your email has been received, notification of reply will follow at the earliest opportunity during business hours. Orders placed online that have not been shipped or picked and packed, or goods that are on back order may not be changeable. We will always endeavour to make changes where and when possible.
1.2 When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified. If the alternative delivery address is a work place, we may require the full name of business including a delivery contact name and landline telephone number. If the address is a private address, a landline number will be required and a proof of identity that includes the full name address of the recipient from any bill or statement.
1.3 To cancel your order, please email email@example.com. Cancellations of orders are subject to our terms & conditions, once your request has been received we will contact you on the eligibility of your request.
1.4 The 'Sale of Contract' on all custom fitted club orders, personalised/logo golf balls or special request orders cannot be cancelled once the payment has been taken and your purchase has been accepted and confirmed. The 'Sale of Contract' is a binding agreement that applies in all such circumstances.
Delivery InformationUsually products are dispatched 24 hours from receipt of order, subject to stock. All goods are fully insured in transit. During peak / sale times there may be delays, you will be updated by us on the fulfilment process and our courier partner on the location of your delivery at key times e.g. pick up & out for delivery status.
1.5 All delivery charges are a separate contractual agreement within the order process and website.
1.6 For 3rd party collections, Druids Golf is happy to arrange a third party collection on goods. The cost of collection starts from £/€10 and this service can be arranged by emailing firstname.lastname@example.org.
1.7 Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction are to be fully matched and verified.
1.8 Orders are dispatched on weekdays (Mon-Fri), except Bank Holidays.
1.9 Orders placed on Friday before 1:00 PM on a Next Working Day service will arrive on Monday.
2.0 Orders placed over the weekend on a Next Working Day service will arrive on Tuesday.
2.1 The special delivery instructions section in the check out is offered as an option that is selected by the customer. Druids Golf cannot accept any responsibility for loss of goods with provided special delivery instructions by the customer.
In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour and if unsuccessful, will make a further attempt delivery of the parcel the following working day. Further failures will lead to the parcel being returned to the courier's depot and held for three days awaiting the customer's collection.
2.3 If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.
2.4 If any parcel is refused by the customer, a courier dispatch and return fee will apply to the value of £/€20.
2.5 If a customer decides to cancel the order due to a deadline not met and after a failed delivery attempt where the customer has not been there to sign for the delivery, a courier shipping cost will be incurred by the customer to the value of €10, which will be taken from the refund amount.
2.6 Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver's attention and sign for the parcel as damaged.
2.7 Any shortages or damages must be reported within 48 hours of the parcel being signed for. All claims must be made on email to email@example.com
2.8 Any customer authorising a delivery to a neighbour that is to be signed for by them, do so at their own risk.
2.9 Deliveries that are in dispute or are under courier investigation can take up to 15 working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed.
3.0 Customers requesting that their delivery is left in a safe place do so at their entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.
If there is a problem with your order relating to any products, we will immediately contact you by email offering alternative options. Please allow us the opportunity to put right the situation ensuring a speedy resolve that is acceptable to you. Like all businesses, errors and mistakes can happen in which it is always our sincere intentions to reduce as much inconvenience as possible, in order for our customers to maintain an enjoyable service experience when purchasing from our company.
3.1 Subject to the delivery destination, we are happy to ship any goods that are held awaiting the delivery of any out of stock/problem items.
3.2 Subject to the value of the goods being reserved and the shipping destination, a request can be made for the goods held to be shipped and the remaining items to follow.
3.3 Any order that has been approved for split shipping will not exceed two separate deliveries.
3.4 With any order that is placed if the majority of items are available to immediately ship we reserve the right to process the order and deliver, we then forward on the items that are out of stock. The customer reserves the right to cancel the out of stock items.
3.5 We will always make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Druids Golf Ltd. does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Druids Golf Ltd. is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule(s).
In the unlikely event that you experience problems with any of the products you have bought from us, please email firstname.lastname@example.org and once we are notified, we can advise you of the procedure.
3.5 Customers returning any items in person to our warehouse without contacting the returns department may not be given a same day resolve on their requirements.
3.6 All items returned are fully examined and must be in the exact condition as received with all labels attached and in the original packaging.
3.7 Any items returned that have an odour from smoking or body sweat, will not be accepted under any circumstances and we reserve the right to refuse these goods.
3.8 Goods received back to us that are not in a resalable condition will be returned back to you at your cost.
3.9 If a product is ordered correctly via our website but is the wrong size. The buyer is responsible for paying the shipping back to Druids Golf or Druids will arrange collection for a £/€10 charge. The buyer is then also responsible for the re-shipment to there address.
4.0 If a product has been shipped by Druids Golf that does not match the customers order Druids Golf are responsible for the collection and change of product or refund if necessary.
Conditions for Refunds:
4.1 Upon receipt of your order, commencing the moment your order is placed and ends 14 days from the day you receive it. The 14 day period is the time you have to decide whether to cancel any order subject to the eligibility of specific goods. Once you have notified us you then have a maximum of a further 7 days ensuring that the goods are in our receipt to be eligible for a refund. This period includes weekends and bank holidays. Our refund policy covers faulty goods only.
All returns are only eligible for a credit note or exchange.
Any Sale Items / Items purchased in our outlet section are not eligible for exchange or refund - THESE SALES ARE FINAL (Unless the item is faulty).
Any Ambassador Bundles, Limited Edition Bundles and Special Packs are only eligible for a credit note or exchange.
If you have ordered an incorrect item, you can return to us and we will post your required item at your cost. Customer services will follow up with a payment link for the return postage.
All Postal charges are at the cost of the customer and we recommend using registered post. If an exchange or replacement is required an email will be sent when the items are despatched. If for any reason the item(s) are out of stock, a refund will be issued. If refund is required an email will be sent to confirm the refund has taken place, please allow up to 10 working days after the email date for the funds to appear in your account. Please note we will only refund using the original Payment method used (e.g. Credit Card, Gift Card, PayPal). Further information can be found below.
4.2 Notification is an email service only, using only the following email address email@example.com. Please state your intention to return eligible products that meet our terms and conditions, and guidelines listed online for a full refund. Once your email has sent, you have a reasonable time to post the goods back to us at your own cost.
4.3 The refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund terms and conditions. Exchanges are not a new contract of purchase. Exchanges that are returned within our exchange policy will be issued with a credit note, less any postage charges that have been incurred by our company relating to the original request for exchange.
4.4 Any items that have been returned to us for a refund or exchange that are claimed unused and either found be too used or damaged will not be accepted. A minimum charge starting from £/€10 that is subject to size weight and destination will be requested to cover our costs of returning your goods.
4.5 Returned goods that have been purchased on a gift certificate or credit note will only be allocated a credit note.
4.6 Any item received as a free of charge gift must be returned back with the goods for credit note. Any free of charge gifts that have not been returned will be deducted off the value of the returned goods.
4.7 Refunds are only processed through the original payment method that was selected upon placing the original order.
Conditions for Exchanges or Credit Note:
4.8 We offer a 30 day period from the date of your order placed for exchanges or credit note redemption.
4.9 Any items returned after the 30 days period will not be accepted and any return postage costs are at the customer's responsibility.
5.0 All goods returned with a request for exchange, will be processed accordingly and the new items will be dispatched to you at our expense.
5.1 This service only covers exchanges on the original order, if the goods are received back within 30 days of the purchase date, on a one exchange basis only and are subject to our standard delivery rate based upon the delivery destination.
5.2 If any items are allocated a credit note, postage will be charged against the redemption unless the order exceeds our free shipping rates listed on our website.
5.3 If you are independently returning your items, we are unable to accept responsibility for goods lost in transit on the way from you to us.
5.4 If your fault develops within 60 days of purchase on large items we will provide a Courier Service or Courier Collection Service depending on the size and weight of your parcel.
5.5 Upon receipt of the faulty item we will deliver the replacement to you on an express service.
5.6 Any faulty products reported after 60 days from the invoice date cannot be collected or returned at our cost.
All of our online prices are fully inclusive of VAT at the standard 20% rate in UK / 23% Republic of Ireland.
5.7 If your residence is free from chargeable VAT, we will automatically deduct the VAT from your purchase once an order has been processed and paid for including VAT.
5.8 The current legislation allows every customer who lives in Switzerland and the Channel Islands, VAT Exempt.
5.9 If you provide us with an EU VAT number when completing your order through our checkout, this will be validated once the order is processed and if accepted, the VAT content will be refunded back to your original method of payment.